We want you to be super stoked about the products you purchase from us so if you aren’t, we will happily accept a return for a full refund. Read on for instructions on how to return or exchange a product purchased in our online store.
If you need to return a product purchased in a retail store, please take it back to the store you bought it in.
Free Product Exchanges
Please contact Customer Service at 1-877-333-0035 for assistance with exchanges.
With our 365-day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the products are in the same condition as when you received them.
Please do not take your return to a Volcom retail store or to another retailer that sells Volcom products. Send the product back to us and we will take care of everything.
Package the item(s) securely and ship them to Volcom Returns using the address listed below. Please make sure your package is prepaid, as we are unable to accept C.O.D. returns.
ATTN: Returns Processing
4638 East Shelby Drive
Memphis, TN 38118
Upon our receipt, a credit in the form of payment used, less shipping charges, will be issued. You'll receive a confirmation e-mail once the return has been processed.
Returns and Exchanges Processing
Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 Business days. Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.
Unfortunately, we cannot refund your original shipping charges.